Terms and Conditions

Terms and Conditions

By Kimi Huang | Updated Mar. 17, 2023

1. Payment

Deposit & Final payment

A deposit which is equal to 10% of the total tour cost is required at the time of booking. The full or final payment is required 30 days before departure for your tour. Should the tour book within 30 days before departure for your tour, full payment is required.

Receipt of your deposit or final payment will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.

The Terms and Conditions below form the basis of the contractual relationship between China Highlights International Travel Service Co., LTD (Business Certificate Number: L-GX00724) and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as their quotations, itineraries and other relevant communication from our travel advisors.

Methods of Payment

We are now able to offer 2 methods of Payment:

  • Visa or Master Card secure online payment via PayPal.

When you receive our proposal with quotation, In the email body, you will see a "PAY NOW" symbol, just click the Visa/Master Card PAY NOW symbol on the email payment request and you will be taken to the secure PAYPAL web site to make payment. If you are a PAYPAL member simply follow the usual system. If you are not a member it's easy to join and it's free!
Or if you can pay us online to our PayPal account directly at pays@chinahighlights.com after logging in your account at www.paypal.com 

Note: When either PayPal or Global Highlights Travel has reason to believe that the payment you made is fraudulent, we reserve the right to hold your bookings and require another method of payment.

  • Wire transfer.

If you are booking your tour 30 days before your departure date, you may choose to make the payment by wire transfer.

Important Notes for those who make the payment through wire transfer:

  • Please include your tracking code on the transfer sheet when you are making wire transfer in the bank.
  • After you have made the wire transfer in your bank, please send us a copy of the transaction receipt or stub issued by the bank, write down your tracking code on the copy via email or fax (Fax no. 86-773-2885309). Once we have received your payment email or fax, we will start to secure your booking.
  • It may take up to 3-10 days for your payment to reach our account.

Our Bank Information for Wire transfer/Bank Transfer

Our Bank Account (For clients from outside of China):
Address: China Highlights/ Building 6, Chuangyi Business Park, 70 Qilidian Road, Guilin, China 541004
Phone: 86-773-2831999 (all)
Bank Name: Bank of Communications Guilin Branch
Bank Address: 8 Nanhuan Road, Guilin, Guangxi, P.R.China
Acct#: 453801000018010106940
SWIFT NUMBER: COMMCNSHGLN (Please use this if your bank requires ID or Beneficiary Bank, Routing) 
CNAPS Number: 301617000010 (necessary if the wire transfer is in Chinese currency/CNY)
Branch Number: 301617000028 
Post Code: 541002
ABA Number: 026-012-629

Note: Cash payment, travelers' check and company check is applicable upon special request, but personal checks cannot be accepted.

2. Cancellation Refund

We would deeply regret your decision to cancel your trip, however we realize that there are many valid reasons that this can happen.

In the event of a cancellation, you enjoy 100% refund of any payments made to Global Highlights prior to 3 weeks before departure. The cancellation fee will be calculated as follows except specified by your travel advisor.

  • Cancellation received prior to 22 days before departure: 100 % refund of all monies paid. 
  • Cancellation received from 15 to 21 days before departure: 70% refund of all monies paid.
  • Cancellation received from 8 to 14 days before departure: 50% refund of all monies paid.
  • Cancellation received from 0 to 7 days before departure: no refund.
  • No-show travelers will be charged 100% of the tour price.
  • After the trip has commenced, no refund for unused services due to your unwillingness/inability to participate, early departure, late arrival, or missed days on tours.

Special Notes

The terms for cancellation for tours of more than 10 people may vary from case to case. Please ask you travel advisor regarding the cancellation policy for a group of over 10 people.

3. Alteration of Itinerary

Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $25.00 per request. All expenses incurred by Global Highlights in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.

4. Travel Documents

All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Global Highlights accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

5. Health Requirements

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.

6. Insurance

We highly recommend that you purchase full coverage travel insurance from your country of origin.

7. Complaints and Claims

Shall you feel unsatisfied with any service Global Highlights has provided, please notify your 7x24 hours available travel advisor or Global Highlights Customer-care service to avoid the potential for similar problems happening again during your trip.

  • Phone no. or WhatsApp: +86 17607736087
  • Email: customercare@chinahighlights.com 

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Global Highlights will not be liable for any claims made later than 15 days after the completion of your tour.

8. Communications

You can contact Global Highlights via the web form, email, fax, or phone. If for any reason, you fail to receive any reply from Global Highlights in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact our customer service center immediately to ensure that we are able to deal with your inquiry under the terms of our Terms and Conditions.

  • Phone no. or WhatsApp: +86 17607736087
  • Email: customercare@globalhighlights.com 

9. Liability and Responsibility

Global Highlights provides tour information and global tour bookings. Global Highlights publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. Global highlights will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.

Global Highlights shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Global Highlights.

Global Highlights shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Global Highlights's control. Neither Global Highlights nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.

Global Highlights is not responsible for a client's failure to comply with customs regulations.

Global Highlights is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.

Global Highlights reserves the right to substitute hotels, flights, trains, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Global Highlights has cancelled any tour prior to the commencement of the tour, Global Highlights is liable for a full refund of the money received from the client.

Many of Global Highlights tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives, but all activities are undertaken at your own risk. Global Highlights, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.

Global Highlights reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

10. Modification or Discontinuance of Service

Global Highlights reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.

Why Travel with Global Highlights During the Pandemic

  • Tailor-made experience: All of your ideas/needs will be carefully considered to create your ideal trip.
  • Worry-free planning: Your 1:1 travel consultant in Asia will take all the uncertainty out of your planning, helping you navigate any travel restrictions.
  • No-risk booking: 100% refund policy! (prior to 3 weeks before departure, more details)

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